00About

Built by operators.
For operators.

We started Scalxo because we lived the pain — the 60-hour weeks, the tickets piling up, the new hire who needed onboarding while we were on a board call. We built the team we wished we'd had.

01Founders

Two operators. Complementary edges.

FR
Co-Founder

Frank

Co-Founder & Head of Operations

Customer Support Specialist & Deliverability Expert. 10+ years scaling SaaS support teams from 0 to enterprise. Built the playbooks Scalxo runs on.

Support OpsEmail DeliverabilityQA & CSATProcess Automation
SH
Co-Founder

Sharilynn

Co-Founder & Head of People

MBA in HR & Organizational Psychology. Designs the human side of ops — how teams actually adopt new processes without burning out.

HR StrategyOrg PsychologyLeadership CoachingCulture Design

The Difference

Most ops firms give you processes.
We give you processes that stick.

Behavioral science is the difference between a 50-page SOP that lives in a Notion graveyard and a workflow your team actually runs at 3pm on a Tuesday.

03Values

How we operate.

People First

Ops exists to make humans more effective — never the other way around.

Outcomes Over Hours

We measure tickets resolved, churn prevented, weeks saved. Not seats filled.

Psychology-Led

Every change passes a behavioral-science check before we ship it.

Radical Transparency

Our pricing, our process, and our limits are all on the website. No surprise invoices.

Talk to a human

30 minutes. Honest advice.

Even if Scalxo isn't the right fit, you'll leave with a better operating plan than you came with.